about ninetees avenue
Frequently Asked Questions
Yes! We proudly ship our collections worldwide. Currently, we deliver within Europe, The United States and more countries. For the full list see our shipping policy.
Please note that international orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the checkout price.
Delivery times vary by destination (weather conditions not included):
- Europe: 5–12 business days
- USA & Canada: 12–20 business days
- Rest of the world: 20–25 business days
Once your order ships, you will receive a tracking number to follow your package every step of the way.
We offer free standard shipping on all orders over €150.
For orders under €150, standard (international) shipping fees will apply and are calculated at checkout.
Once your order has been shipped, you will receive a tracking link via email. This link allows you to follow your package in real time and see exactly where it is on its journey.
Tracking updates are provided by the courier and typically refresh automatically every 24 hours.
If you have any questions or need assistance with your shipment, our team is happy to help — simply contact us at hello@nineteesavenue.store, and we’ll make sure your order reaches you safely.
If you’re not completely satisfied with your purchase, you may return your item within 14 days of receiving your order for a full refund. Please note that return shipping costs are the customer’s responsibility.
To be eligible for a return, items must be unused, unworn, and in their original packaging. All returns are subject to inspection before a refund is issued.
To initiate a return, please email hello@nineteesavenue.store with your order number and the item(s) you wish to return. Our team will guide you through the next steps.
We stand fully behind every piece from Ninetees Avenue. All items are carefully checked during production and again before shipping to ensure the highest quality. If your order arrives damaged or you receive the wrong item, we will be happy to replace it or issue a full refund.
Please contact us within 7 days of receiving your order at hello@nineteesavenue.store. Include your order number and a photo of the item so we can quickly process your request.
Our team will guide you through the return or replacement process to make it as smooth as possible.
Most of our pieces are designed to be true to size. For items with an oversized fit, this will always be noted in the product description, so you can decide whether to stick with your usual size or size up for a looser look. After all, in the ’90s, the dress code was whatever you wanted it to be — style was personal, and so is fit.
Yes! We love seeing Ninetees Avenue pieces reach more people. We offer wholesale opportunities for retail and online shops. If you’re interested in selling our collections, please contact us at hello@nineteesavenue.store with your business details, website, and the type of products you’re interested in. Our team will guide you through our wholesale program, including pricing, minimum order quantities, and delivery options.
Absolutely! Ninetees Avenue collaborates with brands, creators, and influencers to create promotional campaigns or content partnerships. Whether it’s for social media, events, or styling projects, we can provide products tailored to your campaign needs. Please reach out to hello@nineteesavenue.store with details of your project, the number of items needed, and your expected timeline, and we’ll see how we can make it happen.
Yes! Collaborations are part of our DNA. We love working with artists, designers, creatives, and other brands who share our passion for nostalgia, creativity, and self-expression. If you have an idea for a collaboration, send us an email at hello@nineteesavenue.store with your concept, portfolio (if applicable), and timeline. We review all proposals carefully and will respond with possibilities for partnership.
We’re here to help and make your experience as smooth as possible. You can reach us via:
- Email: hello@nineteesavenue.store
Our team typically responds within 24–48 hours, so you’ll always get the support you need quickly. Fast, friendly, and reliable service is part of the Ninetees Avenue experience — because shopping with us should feel effortless and premium.